Friday, October 7, 2011

How I Get Better Tech Support When Calls Are Outsourced Overseas. Think Global. It Works!

Racists won't like this strategy. After making your request, add a simple thank you in the others' language.  Save the short translations below.

I learned to recognize accents early in age growing up overseas when dad worked at US Embassies for USIA. My mom is from Berlin. Dad's family goes back to the 1800's in the San Francisco Bay Area.

I promise this Intercultural Engineering TM method will increase the chances of getting better technical support much but not all the time. The simplified method shown here makes you and the tech support person feel better too..! 

Here is a small slice into the patent pending inventions you can use without technology.

1: Recognize the speaker's native language by how they speak.
• It can be construed as awkward were one to ask what country the person is in for many reasons you may guess. 

2: Take a guess and say thank you in their language.
• Chances are high they will say something like "what?" if you are not speaking their language.  Notice a small or big upbeat to their voice if you correctly recognized another language they speak. 
• Perhaps repeat it again in another sentence to reinforce your desire for being "one of them".
• Any condensation when saying their language only makes you a lousy ambassador from the country you are calling from whether you be in Europe, Japan, etc. (My blogs are read world wide).

Each country has many languages.

Useful Phrases:
• India:
• Philippines: